At KSHYOTI VELCURA PVT LTD, we aim to provide a seamless and satisfactory shopping experience to all our customers. However, we understand that there may be situations where you may need to cancel an order. By placing an order on our website, you agree to the terms outlined in this cancellation policy.

Orders that have already been processed and dispatched are not eligible for cancellation under any circumstances. Customers are advised to review their orders carefully before confirming the purchase. Any cancellation request must be made immediately after placing the order and prior to its dispatch, and such requests will be considered at our sole discretion.

In the event that a discount voucher or promotional code has been applied to an order, it shall be treated as a one-time use benefit and will be considered utilized even if the order is subsequently cancelled. Such vouchers may not be reissued or reused unless otherwise determined by KSHYOTI VELCURA PVT LTD.

If loyalty points or reward credits have been used during the purchase, such points will be credited back to the customer’s account in the event of a successful cancellation, subject to our internal policies and verification process.

Refunds in cases of cancellations or returns will be initiated only after the product has been returned to us and successfully inspected to ensure that it meets the required conditions, including original packaging and unused status. Once the returned product is verified and approved, the refund will be processed within a reasonable timeframe through the original mode of payment or any other suitable method as determined by the company.

KSHYOTI VELCURA PVT LTD reserves the right to cancel any order at its sole discretion due to reasons such as product unavailability, pricing errors, suspected fraudulent activity, or any unforeseen circumstances. In such cases, the customer will be notified, and any payments made will be refunded in full.

For any cancellation-related queries or assistance, customers may contact our support team at infokshyotiglobal@gmail.com or +91 8445935135, and we will be happy to assist.