At KSHYOTI VELCURA PVT LTD, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied with your order, we are here to assist you in accordance with our return and refund policy.

To be eligible for a refund, the product must be returned within seven (7) days from the date of delivery. The item must be unused, unworn, and in its original packaging condition, along with all original tags and materials. A valid proof of purchase, such as a receipt or order confirmation, is required to process any return or refund request. Please note that opened, used, or tampered products will not be eligible for a refund under any circumstances.

To initiate a refund request, you must contact our support team by emailing us at infokshyotiglobal@gmail.com with your order details. Once your request is received, our team will review the information and, if eligible, provide you with the necessary instructions for returning the product. Upon receipt of the returned item, we will inspect it and notify you regarding the approval or rejection of your refund request.

If your refund request is approved, the amount will be processed and credited to your original method of payment within fifteen (15) working days. Please note that shipping and delivery charges are non-refundable. In case you have not received your refund within the expected timeframe, we recommend that you first check your bank account or contact your payment provider, as processing times may vary depending on financial institutions.

We offer exchanges only in cases where the product received is defective or damaged. If you require an exchange, you must contact our support team with the relevant details, and we will assist you accordingly based on product availability and eligibility.

If you experience delays or issues with your refund, you should verify the status with your bank or credit card provider, as there may be processing delays beyond our control. If the issue persists, you may contact us for further assistance at infokshyotiglobal@gmail.com or call us at +91 8445935135.

For any additional queries or concerns related to returns and refunds, you may reach out to our customer support team via email at infokshyotiglobal@gmail.com, and we will be happy to assist you.